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6 Review Sites Your Hotel Needs a Presence On

If you’re promoting your hotel business on the web, you’ll have a firm understanding of the importance online reviews can play in shaping the first impressions of prospective guests. Guest…

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How to Handle Negative Reviews Online

Monitoring your social profiles and noticing the odd negative comment cropping up among all of the glowing ones? The old adage that criticism is simply an opportunity really does apply…

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New York Hotels to Emulate on Social Media

Recently, we blogged about the Best Social Platforms for Hotels, and explained the many benefits of reaching potential customers – and engaging with existing guests – via Facebook, Twitter, Instagram…

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Why Hotels NEED Facebook And Twitter

If your hotel or accommodation business does not yet have a presence on social media, now is the time to get all over it. It may seem like just another…

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Best Social Platforms for Hotels

  Social media offers incredible opportunities for hotels and tourism businesses, including marketing and promotion, building rapport and trust with guests, and offering added value for customers. According to Hotel…

Creating A Customer Reward Program That Actually Inspires Customer Loyalty.

Creating A Customer Reward Program That Actually Inspires Customer Loyalty.

According to research, customers have between 10-15 loyalty cards or programs that they’re participating in. This signifies that they are happy to participate in discount and incentive programs but not…

Is The Customer Always Right?

Is The Customer Always Right?

It is an expression you hear a lot in the customer service industry saying that your customer is always right. However I think most people don’t quite grasp the true…

Jumping Through Hoops

Jumping Through Hoops

I recently purchased a dress. The dress was a lovely vibrant red, my favourite colour. I wore it on Christmas Day and felt festive and fabulous in my new red…

5 Creative Ways To Use QR Codes

5 Creative Ways To Use QR Codes

QR or Quick Response codes are like advanced bar codes. They allow your customers to scan your code with their mobile phone, and get prompted to take action. Here are…

How To Get Return From Your Bottomless Pit Of Advertising And Marketing

How To Get Return From Your Bottomless Pit Of Advertising And Marketing

As a small business owner you know how much it costs in money, time and resources to get your potential customers to call you. It could be a whole new…