FAQ

1. How do I see what your contests look like?

You can sign up to Binkd free of charge (sign-up here). From here you can create any contest you wish in preview mode. This means you can install and setup a contest on your Facebook page or website and see how it looks. It is fully functional, except that whenever an entry is made it is not saved. You can then upgrade to a paid version at any time. (we are currently producing some how-to videos which will be available shortly)

2. What type of package do I need?

We offer pay as you go accounts. You can signup and create a contest. You can then view how the contest looks. Once you are happy with it, you can then purchase it to go live. The price is calculated for each individual contest dependant upon the type of contest and the length. Our pricing page details the costs.

3. Is there a minimum contract length?

No, all contests are pay as you go. If you are on an agency account you can cancel anytime.

4. Do you manage the contests?

All packages sold are self-serve, meaning you create and manage all contests. We do offer consultancy and can manage your contest from either best contest practices through to design or even custom development (see examples in our Case studies section). We can’t give you any exact pricing on these services as they vary wildly, however the range is generally between $2,000 – $50,000 AUD as a very rough estimate. Consulting and custom design falls to the lower range, custom development goes anywhere from the lower range to the upper range.

5. What happens when I cancel a subscription?

This is only applicable for agency accounts.

When a subscription is cancelled your account will remain active until the next billing date. If you have a contest still running it will keep running until the account is closed at the next billing cycle. You are also free to start or edit any contests before it reaches your next billing period.

For example if you sign up on the 15th of March then cancel on the 25th of March your subscription will still be active until the 15th of April. After that your subscription is closed.

After your subscription has been closed you are still able to see results and entries of any past contests, you are just unable to edit or create a new contest.

6. Do you market to my contest entrants?

No. We never market to any of your contest entrants unlike other contest platforms. They are your details, we just capture them for you.

7. Is there any Binkd branding on my contest?

There is a small Powered By Binkd text and link in the bottom right hand corner of your contest.

For Agency accounts all branding is removed.

The contests do run on our servers, so if people look to see the URL the contest is running on they will see a binkd url.

8. Do you support multiple languages?

Our dashboard for creating contests and support is only available in English. However you can change all text elements in your contest in any character set, so that your users can see your contest in a language of you choosing.